Refund policy

Return & Refund Policy

Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in original packaging. To initiate a return, contact us at [your email] with your order number and reason for return.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable.

Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 48 hours of delivery with a photo of the item. We'll send a replacement or issue a full refund at no extra cost.

Non-Returnable Items For hygiene reasons, opened grooming tools and pet care accessories cannot be returned unless defective.

Exchanges We only replace items that are defective or damaged. If you need an exchange, contact us at [your email].

Contact Us 📧 [avlttoken@gmail.com] 🌐 petlyplanet.com